Return Policy

Last updated: 17 October 2026 StarZade is committed to customer satisfaction. This Refund Policy applies to digital products and services purchased through StarZade. 1. Refund period Customers may request a refund within 30 days of purchase. Refund requests will be reviewed in accordance with this Policy, applicable consumer protection laws, and the policies of our payment provider. 2. When a refund may be provided A refund or another appropriate remedy may be provided where: - the customer requests a refund within 30 days of purchase; - payment was successfully charged but the product was not delivered due to a technical issue; - the customer was accidentally charged more than once for the same order; - the supplied digital product has a significant technical defect that cannot reasonably be resolved; - a refund is required by applicable law. 3. Personalized information If a customer provides an incorrect name, date, message or other personalization information, StarZade may first offer a correction or replacement where reasonably possible. This does not affect any refund rights available under this Policy or applicable law. 4. Requesting a refund To request a refund, contact: support@starzade.com Please include your order details and the reason for your request. 5. Processing refunds Approved refunds will, where possible, be returned to the original payment method. Depending on the payment provider and financial institution, it may take additional time for the refunded amount to appear in your account. 6. Payment disputes If you experience a payment issue, we encourage you to contact StarZade before initiating a chargeback. We will try to resolve the issue directly. 7. Contact “XZADE” Məhdud Məsuliyyətli Cəmiyyəti TIN: 3105898921 support@starzade.com